At Akurate Science, product integrity and hygiene are central to our standards.
Due to the nature of skincare products, returns are accepted only under specific circumstances.
Eligible Return Cases
Returns or replacements are accepted if:
-
Incorrect product delivered
-
Product damaged during transit
-
Expired product received
-
Product leakage or packaging defect
Non-Eligible Cases
Returns will not be accepted for:
-
Change of mind
-
Product dislike after usage
-
Minor packaging variations
-
Used/opened products
Return Window
Requests must be raised within 48 hours of delivery.
Please email:
info@akuratescience.com
with:
-
Order ID
-
Product images
-
Clear issue description
-
Unboxing video (mandatory for transit damage claims)
Refund Process
Once approved:
-
Refunds are processed within 7–10 business days
Refunds will be credited to:
-
Original payment method
or -
Store credit (where applicable)
Replacement Policy
Eligible products may be replaced subject to stock availability.
Cancellation Policy
Orders can only be cancelled before dispatch.
Once shipped, cancellation is not possible.